- Weather conditions or any other natural causes
- War, terrorism, riots, civil disturbance or act of rebellion
- Quarantine or Embargo
- Strikes, or
- Other causes beyond the control of UPNORMAL-STORE.COM.
If such event occurs, UPNORMAL-STORE.com is temporarily unable to deliver the goods you purchased. You will be given the option to delay the delivery, or cancel your purchase and receive a refund.
- You are required to make a
transaction through the transaction procedures set by UPNORMAL-STORE.com.
- When making a Purchase, you agree that: - You are responsible for reading, understanding, and agreeing to the overall information / description of the Product (including but not limited to color, quality, functionality, etc.) before making any bid or commitment to purchase - You acknowledge that the actual color of the product as it appears on the UPNORMAL-STORE.com site depends on your monitor screen. UPNORMAL-STORE.com has made its best efforts to ensure the colors in the photos displayed on the UPNORMAL-STORE.com website appear as accurate as possible, but can not guarantee that the color appearance on the UPNORMAL-STORE.com Site will be accurate. - You acknowledge and agree that you enter into a legally binding contract to purchase the Product when you purchase a Product.
You understand and agree
that the availability of the Goods stock is the sole responsibility of
UPNORMAL-STORE.com. Related to the stock availability of Producst may change at
any time, in the case of the Product is out of stock, we will reject your order
and the payment for the Products will be refunded to you.
UPNORMAL-STORE.com has full
authority to refuse payment without prior notice.
You shall make the payment
immediately (no later than 2 days) after you check out. If within the time
limit for which payment or confirmation of payment has not been made by you,
UPNORMAL-STORE.com has the authority to cancel such transaction. You have no
right to file a claim or demand against such cancellation.
Payment confirmation for
cash deposit must be attached with the deposit slip in the form of invoice
number and name. Payment confirmation without these information will not be
processed by UPNORMAL-STORE.com
You agree not to disclose
or handover your payment receipt and / or payment data to anyone other than
UPNORMAL-STORE.com. In the event of any loss arising because of the disclose
handover of payment receipt
and / or payment data to another party, it shall be your responsibility
You are required to confirm
Product receipt, after receiving the Purchased Product. UPNORMAL-STORE.com
provides a time limit of 2 (two) days after the shipment status is
"shipped" on the UPNORMAL-STORE.com system, for you to confirm
receipt of the Product. If within this time limit there is no confirmation or
claim on your part, then you are approving the automatic confirmation of
Product acceptance by the UPNORMAL-STORE.com system.
You acknowledge and agree
that any claim posted after an automatic confirmation / confirmation of Product
acceptance will not be the responsibility of UPNORMAL-STORE.com. Losses incurred
after the automatic confirmation / confirmation of Product acceptance shall be
your personal responsibility.
You understand and agree
that any issue concerning Product
delivery caused by delayed payment is your responsibility.
You understand and agree
that delay in payment process and additional fees caused by bank difference you
use and the official bank account of UPNORMAL-STORE.com is your
UPNORMAL-STORE.com to you may only be made in accordane with Terms of Return.
You are required to make
the payment with the nominal amount corresponds with the bill number along with
the unique code (if any) listed on the payment page. UPNORMAL-STORE.com shall
not be liable for any losses suffered by you if a payment that is inconsistent
with the charge amount stated on the payment page.
Product Return Policy
Order Cancelation within 2 x 24 hours after
receiving the Product
Return in 14 days, depends on your domicile
The Returned Product must be in the same
condition (good condition)
UPNORMAL-STORE.com will refund all purchase fees
UPNORMAL-STORE.com will not refund the shipping
If you received the wrong product, we will send the replacement product, or you can choose to refund.If the order received is not in full : Please inform us immediately on the UPNORMAL-STORE.com web contact so we may assist you immediately.
All shipments to all over Indonesia are use expedition services that cooperated with Upnormal-Store.com.
Everyday except Saturdays, Sundays and Public Holidays.
Delivery time to Sumatra and Java is 2-4 working days. Delivery time outside Sumatra and Java approximately 2-6 working days. The delivery can be processed when the payment is confirmed.
Shipping costs will be calculated automatically when you checkout the website. Please note that the weight stated on the product page is the weight of the product. The shipping cost is determined not only by the weight of the product but also determined by the packaging dimensions based on the criteria set by our shipping partners.
Term of Returns (for Coffee only) :
Conditions : If the Coffee
received do not match your order or the roasting date exceeds 3 (three) months
from the date of receipt.